Developer & Publisher Relations
SLA: < 24hInquiries regarding APK/AAB ingestion, signing certificate verification, developer KYC approval, and commercial publishing partnerships.
EMAIL CONTACT
[email protected]Security & Bug Bounty
SLA: < 12hUrgent vulnerability disclosures, malware alerts, cryptographic issues, and zero-day threat reports. PGP encrypted correspondence accepted.
PGP SECURE EMAIL
[email protected]Finance, Wallet & Payouts
SLA: 24–48hAssistance with Mega Points rewards conversion, withdrawal approvals, Wire / PayPal / USDT tracking, and tax accounting documentation.
FINANCE DESK
[email protected]Legal, DMCA & Compliance
SLA: < 24hFormal copyright infringement takedown notices, trademark complaints, GDPR Data Subject Requests, and law enforcement inquiries.
LEGAL COUNSEL
[email protected]Need to Open a Tracked Support Case?
Our automated triage system assigns a cryptographic reference ID to every ticket with guaranteed SLA response times.